Popular Questions for End Users

Click on a question below to find an answer.

What is Frontline Substitute Teacher Training?

Certification to become a substitute teacher in Missouri, as approved by the Missouri Department of Elementary and Secondary Education. The training consists of approximately 22 hours of content specifically designed for substitute teachers and aligned to Missouri Teaching Standards. Upon completion, you will receive a Frontline Certificate of Completion demonstrating your readiness to obtain a Missouri substitute teacher license. Learn more here.

How do I enroll in the Frontline Substitute Teacher Training?

Sign-up here.

Trying to register and I am encountering a Credit Card Gateway Error! How can I resolve this?

Please contact Frontline by clicking Contact Us. We provide support for payment processing and will be able to review, report and address any issues with payments.

How do I request a refund?

Refund Policy: Refunds are only available prior to beginning the online coursework. Click here to read our Terms of Use.

Are there any other available payment options?

At this time we only accept debit and credit cards as the form of payment for the Frontline Substitute Teacher Training Certification. We accept Visa, MasterCard, Amex and Discover for your convenience.

When I click “Launch” nothing happens. Why?

In order to complete the online resources your browser pop-up blocker needs to be turned off. Please see Troubleshooting Tips for more details.

How long do I have to complete the 22 hours of training?

Our training sessions are self-paced and can be completed in whatever order you wish. The courses must be completed prior to the end date noted in your registration. Currently, our Frontline Substitute Teacher Training will run from 09/02/2020 to 08/15/2021. Please register using the 08/15/2021 end date in mind. All 22 hours must be completed prior to 08/15/2021.

I have completed the online session(s), but the session status isn’t showing as complete. Why?

In order for an online resource to be logged as "complete" you must perform the following:

  • Watch the video in its entirety without skipping/fast-forwarding through the video.
  • Complete the online course in its entirety by clicking through each slide/page individually and completing any quiz or survey at the end with a passing score.
  • Allow up to 5-10 minutes for the system to sync and update your completion status.

Substitute Teacher Training completion with a certificate will sync within one business day of completing your last online session.

When I login my registrations are missing?

If you are unable to see your registrations upon login, please try the below steps:

  • Find the triangle in any section header. 

8.jpg

  • Click the Triangle to expand and view the section details.

9.jpgIf you continue to experience issues, review the Troubleshooting Tips article to troubleshoot browser.

I am not a Missouri Resident. Can I take the Frontline Substitute Teacher Training?

Thank you for your interest in our Frontline Substitute Teacher Training. Please note that our current offering is available to Missouri residents only.

 How do I change my email/username?

Log into your account and select the Account Settings dropdown located in the top right corner of the page. From there, you can update your information and change your username/email address. 

 I have more than one account. Can I merge them into one?

Please create a ticket with all the specifics of your account. We will review the accounts and merge them, if possible.

 How do I change my password?

If you already know your existing password and wish to change it, simply log into your account and click the Change Password link in the left column. Then, enter your existing password followed by the new one and click save.

If you do not know your password, simply select the "I forgot my password" link at the login page to receive an email with a link. This link will prompt you to reset your password.

 How do I add a Providers Catalog to my account?

When logging into your account there are a list of Course Catalogs in the left navigation pane. These are added when you enroll in a course offered by the named WebReg provider.

Please reach out to the provider or navigate to the provider’s website to gain access to their catalog for initial enrollment. Once you register that providers catalog will be accessible under your account.