Account Management
Trouble Logging In?
- Make sure you are using the correct login link.
- Try using another browser. If you use other Frontline applications, the browser may be auto-filling your username and/or password. Try a browser you don’t normally use.
- Utilize the “Forgot Password” or “Forgot Username” options.
Registration Management
Trouble Registering?
Initial Registration Submission
If you are unable to move past the initial Registration Submission page (shown below), try disabling your pop-up blocker. This might resolve the issue because the credit card information box is a pop-up window.
Additional Resources:
Disabling Your Web Browser's Pop-Up Blocker
Disabling Your Web Browser's Pop-Up Blocker
Credit Card Information
If you are unable to move past the Credit Card information box (shown below), please try clearing your cache or try using a different browser.
Additional Resources:
General Troubleshooting Tips
General Troubleshooting Tips
Credit Card Hold
If you are registered and placed on Credit Hold...
Training Completion
Completed Training?
Certificates are normally issued after review, which is approximately 24 hours (one business day) after you have completed training. Follow the instructions for Printing My Certificate below. Or, if you have any questions, please submit a support ticket through the "Contact Us" link.
Contacting Support
When are normal support hours of operation?
Normal support hours of operation are Monday to Friday, from 8am to 6pm EST. Please expect a response within this time frame.