Common Support Questions



None assigned

  Account Management

Trouble Logging In?

  1. Make sure you are using the correct login link.
  2. Try using another browser. If you use other Frontline applications, the browser may be auto-filling your username and/or password. Try a browser you don’t normally use.
  3. Utilize the “Forgot Password” or “Forgot Username” options.


  Registration Management

Trouble Registering?

 Initial Registration Submission

If you are unable to move past the initial Registration Submission page (shown below), try disabling your pop-up blocker. This might resolve the issue because the credit card information box is a pop-up window.


 Credit Card Information

If you are unable to move past the Credit Card information box (shown below), please try clearing your cache or try using a different browser.

Additional Resources:
 General Troubleshooting Tips


 Credit Card Hold

If you are registered and placed on Credit Hold...

STOP! We will need to assist you in resolving your credit card payment issue. Please do not attempt to register again; alternatively, use the Contact Us button to submit a request for assistance.

  Training Information

What is the cost of your training?

The cost is listed on the signup website.

Additional Resources:
  Contact Us

Completed Training?

Certificates are normally issued after review, which is approximately 24 hours (one business day) after you have completed training. Follow the instructions for Printing My Certificate below. Or, if you have any questions, please submit a support ticket through the "Contact Us" link.

Additional Resources:
 Printing My Certificate
 Contact Us

  Contacting Support

When are normal support hours of operation?

Normal support hours of operation are Monday to Friday, from 8am to 6pm EST. Please expect a response within this time frame.